FAQ

The easiest way to order is online but if you're having issues you can call us at 661-251-8700 and we would be happy to take your order over the phone. To keep our prices as low as they are, we have a fewer employees compared to big impersonal warehouses.  We are a specialty shop and we strive to provide you with our personal attention. During busier than normal circumstances however, we may not be able to take the order over the phone. If this is the case, we may ask to take your phone number and call you back as soon as possible. We appreciate your patience immensely.

UPS and Fed Ex shipments are covered by insurance that guarantees that Tackle Express will replace packages that are lost or damaged during transit.

Note: Priority Mail, World Mail, and Express Mail do not offer a tracking service, and are NOT insured. Tackle Express will not replace packages that are lost or stolen if Priority Mail, World Mail, or Express Mail was the method of shipment chosen by the customer. Tackle Express will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.

We pay close attention to our inventory and do our very best to make sure it's correct and up-to-date.  We are human however and we make mistakes.  If you order something that we show is in stock but is actually out of stock, we will inform you prior to shipping your items.  We will give you the opportunity to wait till it comes back into stock, change it for a different color, or we can refund you for the missing item or items.