Customer Service

Tackle Express
22941 Soledad Canyon Road,
Santa Clarita, CA 91350

661-251-8700

If Tackle Express is having a sale, you must mention the sale in store to receive the discounts.  Many times our sales are treated as coupons and must be presented as such with either a verbal or printed verification of our current sale.  Notification of the sale is the same as presenting a coupon and the lower price will be given.  

Guaranteed Lowest Prices
If you find a lower price, on any product we stock, please give us the opportunity to match it. As should be expected, there are some common sense restrictions that apply. We must be able to verify the lower price through a valid online website (Ebay, Amazon, Craigslist etc. are examples of sites that we do not price match).

Lower prices that cannot be confirmed will not be honored. Please inform one of our knowledgeable staff members with the website where you found the lower price and once confirmed, Tackle Express will match it. A price match can only be applied for an item with the same specifications as the item on the competitor’s site. We reserve the right to confirm lower prices before any final Tackle Express sale. The source of a lower price must come from an authorized dealer within the United States of the product in question. If the price does not come from an authorized online source, current Tackle Express prices will be used.

Defective Products
If you think a product is defective, please ship it back to Tackle Express where our quality control department will examine it and do the following: Consider it defective through Tackle Express standards, and immediately ship your replacement or refund your money, or you may contact the manufacturer to see if they cover the defective merchandise.

Privacy
Tackle Express does not allow the collection or sale of Personally Identifiable Information by third parties or online services. Your personal information will not be sold or given away.

---

Return Policy

At Tackle Express, we want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Returns

• You may return most new, unopened items within 90 days of delivery for a full refund minus any shipping charges you paid.

• Items must be returned in their original packaging and condition.  Apparel and footwear cannot be laundered or worn.  Rods must have original tags and be packaged in the same manner we sent it to you.  If the returned rod arrives broken, a partial refund or no refund at all may be given (depends on manufacturers warranty.). Item(s) must be returned in "sellable new condition" for the refund to be given.

• Products that are damaged, used, or missing parts not due to our error may not be eligible for a full refund.
  

Return Process

1. Contact Us
   Email us at tackleexpress@yahoo.com or call us at 661-251-8700 to initiate a return. Please include your order number and reason for return.

2. Receive Return Instructions
   We will provide a return authorization and shipping instructions. Do not send your item back without authorization.

3. Ship the Item
   Package the item securely and return it to the address provided. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 2 business days.

• If approved, your refund will be processed within 5–7 business days, and a credit will be applied to your original payment method.

Exchanges

We only replace items if they are defective or damaged or you want to swap out another item for the one you purchased.  If you need an exchange for the same item, contact us at tackleexpress@yahoo.com.

Non-Returnable Items

• Gift cards

• Used items

• Clearance or final sale items

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. If you’ve done all of this and still have not received your refund, please contact us at tackleexpress@yahoo.com or call 661-251-8700 M-F 9AM to 3PM PST.

---

Please send all returns or exchanges to:

Tackle Express
22941 Soledad Canyon Road
Santa Clarita, CA 91350

661-251-8700

Privacy Policy Information.